1 Who We Are
Bella Vista Carlingford ("we", "us", "our") is a self-catering holiday property located in Carlingford, County Louth, Ireland, operated by Caroline. This Privacy Policy explains how we handle personal data collected through our website and booking process.
For any privacy-related queries, please contact us at: bellavistacarlingford@gmail.com
2 Information We Collect
We collect personal information only when you voluntarily provide it to us — for example, when making a booking enquiry or submitting a booking request. The information we may collect includes:
- Full name
- Email address
- Phone number
- Arrival and departure dates
- Number of guests
- Any messages or special requests you send us
If you book through a third-party platform such as Airbnb, their privacy policy also applies to that booking. We encourage you to review Airbnb's Privacy Policy for details on how they handle your data.
3 How We Use Your Information
We use the information you provide solely for the purposes of managing your booking and stay. This includes:
- Processing and confirming your reservation
- Communicating with you before, during, and after your stay
- Sending booking confirmations and essential stay information
- Responding to enquiries or requests
- Fulfilling any legal or regulatory obligations
We will never sell, rent, or share your personal data with third parties for marketing purposes.
4 Legal Basis for Processing
Under GDPR (General Data Protection Regulation), we process your personal data on the following legal grounds:
- Contract performance — to fulfil your booking and stay at Bella Vista
- Legitimate interests — to communicate about your booking and ensure the safety and security of the property
- Legal obligation — where required by Irish or EU law
5 Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Booking records are typically retained for up to 7 years in line with Irish tax and accounting requirements. After this period, your data is securely deleted.
6 Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to understand how visitors use our website (e.g. Google Analytics), using anonymised data
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain functionality of the website.
7 Third-Party Services
We may use the following third-party services that process data on our behalf:
- Airbnb — for bookings made via their platform. Subject to Airbnb's Privacy Policy
- Google Analytics — for anonymous website analytics
- Google Maps — to display our property location
These providers are required to keep your information secure and may not use it for their own marketing purposes.
8 Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data ("right to be forgotten")
- Right to restriction — to request we limit how we use your data
- Right to object — to object to processing based on legitimate interests
- Right to data portability — to receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at bellavistacarlingford@gmail.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) at dataprotection.ie.
9 Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Communication via email is encrypted in transit where supported.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
10 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Last updated: May 2026